policies

Graham Milton

<div style="font-family: garamond, serif; font-style: italic;">CUSTOMER SERVICE Mien prides itself on the service and quality of garments we offer to our customers. Each garment will be inspected and quality checked prior to shipping to ensure that we were personally satisfied that it was of the standard we expect prior to sending to you. If you have a question or if you would like specific information or advice about a certain item please contact us at info@mienboutique.com.au and we will endeavour to reply to you within 24 hours or sooner. ELIGIBILITY TO PURCHASE The purchase of products from mienboutique.com.au is limited only to parties who can enter into and form contracts in accordance with the Australian law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. mienboutique.com.au is only available to customers who meet our terms of eligibility. Purchases made are for personal use only and must not be resold or used for commercial benefit. mienboutique.com.au reserves the right to decline multiple quantities to one customer or address. RETURN / EXCHANGE Items can be exchanged within 7 days of the delivery date only when returned with a Mien RA #. To obtain an RA# please contact Mien within 7 days of receipt of your goods stating your reason for exchange. Goods sent back to Mien without an approved RA# will not be eligible for exchange. Returns must be postmarked within 7 days of receipt of the goods. Shipping fees on returned goods are the responsibility of the customer. Returns and exchanges will be processed within 14 days of receipt by Mien. Please note that an item will only be accepted for exchange or credit note under the following conditions: • The item is unused, unworn and in brand new condition with packaging intact and the original labels attached. • A copy of a valid receipt and RA# is included with the return. • Returns must be postmarked within 7 days of receipt of the goods. • Return postage is at your (the buyers) expense. (we recommend using a tracking option as we cannot take responsibility for lost items) Please note that all conditions must be strictly adhered to in regards to exchanges and that exchanges will not be accepted under any condition if you fail to meet these requirements.Any returns sent without an RA# will be refused and marked return to sender. Once conditions for return above have been met, the customer will be issued a credit note to the value of the goods being returned. The credit note must be used within 3 months of issue date. There is no return, exchange or credit on sale items. Sale priced items are therefore firm sale. Return Address: RETURNS Mien Boutique 68 Hambleton St Middle Park, Victoria 3206 Australia Please Note: We do not accept exchanges (other than faulty items) on orders shipped outside of Australia. All orders shipped outside of Australia are final. Faulty: All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us at info@mienboutique.com.au and we will organise a replacement for you. Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order. Sales items cannot be returned or exchanged. For any exchange/return issues please email us at info@mienboutique.com.au. We will endeavour to respond within 24 hours. International Returns: We do not accept exchanges (other than faulty items) on orders shipped outside of Australia. All orders shipped outside of Australia are final. You as customer must pay the return carriage charges. SHIPPING Delivery Within Australia Within Australia, express postage is charged at a flat rate of $12 AUD with delivery in 1 to 3 working days depending on your express post zone classification. Delivery is via Australia Post. Shoe and boot delivery is regular post and may take up to 7 working days. If you would prefer tracking please upgrade your shipping to heavy goods shipping. Due to weight and bulky nature of boxes, posting these items is expensive. After placing your order, you will receive a personalised email indicating estimated delivery time and an Express Post tracking number. Please contact info@mienboutique.com.au should you require additional information. International Buyers We welcome international buyers from Asia-Pacific, UK, Europe and USA. International parcels (one small item) are charged a flat rate of $50.00 AUD. Larger parcels of more than one item or heavier items are charged at a rate of $95.00 AUD. This includes a tracking service by EMS Express Couriers. Customs Tarrifs/Taxes are not included in shipping costs. We are not responsible for any additional charges your order may incur once the item has left Australia. Therefore we suggest that you check with Customs for any restrictions or charges. PAYMENT OPTIONS We accept VISA, MasterCard and PayPal payments. All payments are processed by PayPal, however you do not need to be a PayPal member to complete the transaction. You will not be required to register as a Paypal member in order to complete the transaction. If you are a PayPal member, you can also pay using your account. We can accept payment via direct deposit for DOMESTIC SALES ONLY. Please email us for our banking details. If you require any further information, please email info@mienboutique.com.au Credit card fraud is a concern therefore we must insist that the credit card you are using is yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, Mien Boutique will not be held responsible for any non-delivery. OTHER Promotional offers can only be used exclusively of each other. A discount promotion (eg sales) cannot be used in conjunction with any other offer, nor can an offer be used retrospectively in respect of laybys or preorders and the like. PRIVACY POLICY At Mien Boutique we are committed to protecting your privacy. The information we collect is for our records only and will not be passed on to any third parties.</div>

2007-05-01T20:28:00+10:00

policies 28462

2007-05-01T20:28:00+10:00

18379

policies 2010-02-26T15:30:11+11:00 <div style="font-family: garamond, serif; font-style: italic;">CUSTOMER SERVICE Mien prides itself on the service and quality of garments we offer to our customers. Each garment will be inspected and quality checked prior to shipping to ensure that we were personally satisfied that it was of the standard we expect prior to sending to you. If you have a question or if you would like specific information or advice about a certain item please contact us at info@mienboutique.com.au and we will endeavour to reply to you within 24 hours or sooner. ELIGIBILITY TO PURCHASE The purchase of products from mienboutique.com.au is limited only to parties who can enter into and form contracts in accordance with the Australian law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. mienboutique.com.au is only available to customers who meet our terms of eligibility. Purchases made are for personal use only and must not be resold or used for commercial benefit. mienboutique.com.au reserves the right to decline multiple quantities to one customer or address. RETURN / EXCHANGE Items can be exchanged within 7 days of the delivery date only when returned with a Mien RA #. To obtain an RA# please contact Mien within 7 days of receipt of your goods stating your reason for exchange. Goods sent back to Mien without an approved RA# will not be eligible for exchange. Returns must be postmarked within 7 days of receipt of the goods. Shipping fees on returned goods are the responsibility of the customer. Returns and exchanges will be processed within 14 days of receipt by Mien. Please note that an item will only be accepted for exchange or credit note under the following conditions: • The item is unused, unworn and in brand new condition with packaging intact and the original labels attached. • A copy of a valid receipt and RA# is included with the return. • Returns must be postmarked within 7 days of receipt of the goods. • Return postage is at your (the buyers) expense. (we recommend using a tracking option as we cannot take responsibility for lost items) Please note that all conditions must be strictly adhered to in regards to exchanges and that exchanges will not be accepted under any condition if you fail to meet these requirements.Any returns sent without an RA# will be refused and marked return to sender. Once conditions for return above have been met, the customer will be issued a credit note to the value of the goods being returned. The credit note must be used within 3 months of issue date. There is no return, exchange or credit on sale items. Sale priced items are therefore firm sale. Return Address: RETURNS Mien Boutique 68 Hambleton St Middle Park, Victoria 3206 Australia Please Note: We do not accept exchanges (other than faulty items) on orders shipped outside of Australia. All orders shipped outside of Australia are final. Faulty: All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us at info@mienboutique.com.au and we will organise a replacement for you. Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order. Sales items cannot be returned or exchanged. For any exchange/return issues please email us at info@mienboutique.com.au. We will endeavour to respond within 24 hours. International Returns: We do not accept exchanges (other than faulty items) on orders shipped outside of Australia. All orders shipped outside of Australia are final. You as customer must pay the return carriage charges. SHIPPING Delivery Within Australia Within Australia, express postage is charged at a flat rate of $12 AUD with delivery in 1 to 3 working days depending on your express post zone classification. Delivery is via Australia Post. Shoe and boot delivery is regular post and may take up to 7 working days. If you would prefer tracking please upgrade your shipping to heavy goods shipping. Due to weight and bulky nature of boxes, posting these items is expensive. After placing your order, you will receive a personalised email indicating estimated delivery time and an Express Post tracking number. Please contact info@mienboutique.com.au should you require additional information. International Buyers We welcome international buyers from Asia-Pacific, UK, Europe and USA. International parcels (one small item) are charged a flat rate of $50.00 AUD. Larger parcels of more than one item or heavier items are charged at a rate of $95.00 AUD. This includes a tracking service by EMS Express Couriers. Customs Tarrifs/Taxes are not included in shipping costs. We are not responsible for any additional charges your order may incur once the item has left Australia. Therefore we suggest that you check with Customs for any restrictions or charges. PAYMENT OPTIONS We accept VISA, MasterCard and PayPal payments. All payments are processed by PayPal, however you do not need to be a PayPal member to complete the transaction. You will not be required to register as a Paypal member in order to complete the transaction. If you are a PayPal member, you can also pay using your account. We can accept payment via direct deposit for DOMESTIC SALES ONLY. Please email us for our banking details. If you require any further information, please email info@mienboutique.com.au Credit card fraud is a concern therefore we must insist that the credit card you are using is yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, Mien Boutique will not be held responsible for any non-delivery. OTHER Promotional offers can only be used exclusively of each other. A discount promotion (eg sales) cannot be used in conjunction with any other offer, nor can an offer be used retrospectively in respect of laybys or preorders and the like. PRIVACY POLICY At Mien Boutique we are committed to protecting your privacy. The information we collect is for our records only and will not be passed on to any third parties. </div>